Case Study Work & Asset Management Systems (WAMS)
Case Study Scottish Water Integrated Mobile Solution (IMS)
DART successfully implemented Scottish Water's Integrated Mobile Solution (IMS). The solution was delivered in phased rollouts to diverse areas of the business between October 2004 and mid-2005.
The mNOW! mobility software from Blue Dot Solutions is interfaced with SW's Work And Asset Management System (WAMS), Ellipse 5.2.3, also implemented by DART for SW during 2003 - 2004.
DART participated in a two-solution pilot over a six-week period in August/September 2004.
After being awarded the contract to implement IMS, DART and the IMS Project team gathered the business requirements, configured the solution, and went live to the first 100 users inside 12 weeks. Early business benefits were realised.
Design enhancements were made in response to feedback from users in the three business areas involved in Phase 1.
DART designed and developed individual views of the mNOW! software to suit requirements from seven different workstreams.
Phase 2 delivered the solution to approximately 550 users. It included a PC edition of mNOW! deployed to a small number of laptop users.
The current solution design and technical architecture enable the potential for expansion to additional sections of the business.
mNOW! is highly configurable software, and DART Consultants trained SW staff to customise the look and feel of the software to suit their developing requirements.
Training
Before the beginning of the IMS Project, SW had determined a strategy that required three-tier downstream training, involving a 'Train The Trainer' approach.
DART Consultants prepared all training programs, training packs and materials for all three tiers of training. Consultants delivered a customised Train-The-Trainer program. They also participated in delivery of the Team Leader Training Preparation Programs throughout Scotland, and monitored and supported early stages of all training.
The IMS Solution has a strong focus on Health and Safety. Training programs and materials ensured that this focus was conveyed clearly to users.
Support/Troubleshooting Training
SW also required Team Leaders to be the first line of support for their teams, in addition to delivering end user training. Therefore, the TLTP Programs included workshops in troubleshooting for the handheld devices.
The DART Managed Service Desk provided a Team Leader Troubleshooting Support Guide.
At the end of the IMS Project, DART Consultants delivered hand over training to SW System Administrators
Benefits
Scottish Water has realised the business benefits associated with:
- Faster issuing of work directly to field staff
- Faster and more accurate labour costs to assets (transmitted daily from the field)
- Faster and more accurate return of job data
- Faster closure of Work Order Tasks (in the field)
- Significant reduction in manual deprogramming
- Greatly increased (mandatory) compliance with Health and Safety Risk Assessments
- Continuous improvement in asset data
- Field Team Leaders can concentrate on managing performance, rather than paperwork allocation
- Field worker satisfaction with the reduction in paperwork.